CareFlow News

e-Prescribing system Integrated Into CareFlow Student Health Records. This great new CareFlow feature is available to all providers capable of prescribing medications to students. Click here to read more on how this can help your school avoid medication errors and save you time!

CareFlow receives a great write-up from author Dr. Ronald Holmes. Take a minute to read All About CareFlow and our mission to put student health first.

CareFlow supports the NASN & NASSNC in their "Step Up Be Counted" campaign. Click below to check out their great new video and access important links. Read More! Profiles CareFlow and our use of Data Analytics to Make School Data Meaningful and Manageable. Read More!

CareFlow Visits Walnut St Labs in West Chester, PA. Read More!

CareFlow Donates Holiday Gifts to a Local Shelter for Women and Children. Read More!

CareFlow just returned home from a small tour of the Boston area to visit current clients, prospects, and to enjoy the area. Look for us near you next! Read More!

CareFlow joins NASN & NASSNC board to create uniform school health data set. Read More!

CareFlow volunteers at Yoga on the Steps 2014 in Philadelphia. Read More!

CareFlow completes asset acquisition of Gleeworks. GleeWorks has provided healthcare and online registration software to private schools in the United States. Read More!

CareFlow Tech Tips

Tips and Tricks to Shine Up Your Google Chrome Skills

Google Chrome is one of the more popular web-browsers available and is known for being fast, secure and user friendly. There are many commands and shortcuts that many users are unaware of that can drastically change the overall browsing experience.

Tabbed browsing is a feature that is available in all major browsers and allows you to have multiple web pages open simultaneously. The default way to open a new tab is by clicking the plus or tab button next to the address bar in your browser. There is a shortcut that makes this feature much more convenient and it can be activated by holding the Ctrl button and pressing the letter T. This will open a new tab and direct it to whatever your settings are set up to do with new tabs.

In addition to Ctrl + T, you can open any link or web page by clicking on it with the middle mouse button or scroll wheel, rather than the regular left click button. If your mouse doesn't have a middle button or that feels uncomfortable, you can also hold the Shift button while clicking a link to open it into a new tab.
If you open a tab accidentally or are finished browsing that tab and wish to close it you can always click the X on that specific tab to close it, however there is a faster way to do so and it's accomplished by pressing Ctrl and W. This will close whichever tab is currently active and can be quickly repeated to close multiple tabs. Additionally clicking a tab with the middle mouse button will also close it.
Sometimes it's easy to accidentally close a tab and if that happens it's always possible to go into the settings of the browser and re-open that tab. If that sounds like too much work, there's a shortcut for that! Pressing and holding the Ctrl + Shift buttons and pressing the letter 'T' will open the most recently closed tab and is repeatable for multiple tabs.

In addition to opening and closing windows, there are a few shortcut keys for navigating the web that don't have to do with tabs. If you want to change the web page you're on but don't want to have to click the address bar at the top, in chrome the F6 button will move the cursor directly into this box. This is a chrome-specific hot-key but Ctrl + L or Alt + D both have the same function and will work in all major browsers.
Many times when a user is having an error on a website they have visited before because of something called a cache. When you visit a website the browser saves files to the computer in order to make the load times faster the next time that site is visited. This can cause errors in sites that frequently update their product and fixing this usually requires visiting multiple menu's inside the browser. There is a much faster way to do this, the combination of Ctrl + Shift and the Del button (under the home button). This will take you right to the clear browsing data window and easily allows for clearing of the cache.

One of the most frequently used buttons in a browser are the forward and back arrow buttons. A much faster way to preform those actions is by holding the Alt button and pressing either the forward arrow (to go forward) or the back arrow (to go back).

-Evan Kaplan
June 2, 2015

Bookmarks: Because No One's Memory is Perfect

Adding bookmarked pages is an easy way to access and manage your favorite sites quickly! Here are a few steps to add bookmarks with your preferred browser.

Some of CareFlow’s favorite bookmarks are:

Adding bookmarks in Chrome
Click on the gray star in the upper right hand corner of the web page or press Command + D to bookmark the current page. Bookmarks can also be created using the bookmark tab at the top of the screen by clicking "Bookmark this page". A box will appear with the options to edit the bookmark name and save to specific bookmark folders. A yellow star in the upper right hand corner indicates that the bookmark has been saved successfully.

Adding bookmarks in Safari
Add bookmarks in Safari by clicking the Bookmark menu and selecting “Add bookmark” or press Command + D to bookmark the current page. Bookmarks can be created in Safari using an iPad or iPhone by tapping the Share button (the box with an arrow pointing upward) and tapping the bookmark icon on the drop down list.

Adding bookmarks in Firefox
Bookmarks can be created in Firefox by clicking the gray star in the upper left hand corner. Clicking the star will bookmark a page and turn the star blue if the page has been bookmarked successfully. Clicking the blue star again will open a page to edit the bookmark where you can change the bookmark name, add the bookmarked page to a specific folder, or even add tags. Click “Done” to save all edits.

Adding bookmarks in Internet Explorer
To bookmark a page in Internet Explorer right click or swipe up from the bottom edge to bring up app commands. Click the favorite’s button indicated by a black star and click add to favorites. Bookmarks can also be added quickly by pressing Control + D.

Happy bookmarking!

-Charleigh Larson
May 26, 2015

Printer Settings: A Quick Guide

“This isn’t printing right! How do I get this all on one page? What is a ‘margin’? I only wanted to print the first page! How come this split into two pages?”

Did you know you can manipulate your printer to print exactly what you want to see? You can edit your margins, scales, zoom level to make sure all your information prints exactly how you see it on your computer screen. Using the Print Dialog box, you can choose your paper quality and layout, page range, number of copies, and printing preferences.

For example, when printing CareFlow Health Forms, if something is cut off from the top of bottom of the page, you can explore your preferences or settings, and choose “Print to Scale” or “Fit on one page”.

Here are some details from

What You See What It Means
Select Printer Shows the available printers on your computer. You can also choose to print something like a fax or a Microsoft XPS file.
Find Printer Helps locate network printers. This option is useful in office settings or for home networks.
Print to file Allows you to save a document as a .prn file. This option is useful if you want to print something later, but it doesn't always work with modern USB printers. If you have a USB printer, you might prefer to print to the Microsoft XPS Document Writer.
Preferences Opens the Printing Preferences dialog box, where you can choose options such as paper size and layout. Tells Windows what to print. Click Selection to text or print only highlighted graphics. Click Current Page to print only what you see.
Page Range To print part of a document, click Pages and then enter the page numbers separated by hyphens. For example, type 5–7 to print only pages 5 through 7. Some programs let you choose non-sequential pages too. If so, you can type 1, 4, 8 to print only pages 1, 4, and 8, for example.
Number of copies Print multiple copies of a document, file, or picture. Select the Collate check box to print all pages in a document in order before printing additional copies.

-Marlene Chotkowski
May 12, 2015

Excel with Excel: 5 tips to make the most of Microsoft Excel

Excel can be a very powerful tool when used with an understanding of the ins-and-outs of the shortcuts and commands available to you. There are many ways to increase productivity without much effort when using Excel and here's a short list:

  1. SUM - When adding columns, you can use a formula to add multiple cells together. In the cell you'd like the sum to appear, type SUM(). In the parenthesis either list each cell individually separated by commas: SUM(a1,b2,c3,d4) or type a range of cells, separated by a colon: SUM(a1:a10). You can also combine these two styles in the same formula.
  2. Rows to columns - Let's say you're creating a spreadsheet and decide halfway through that you'd rather it be horizontal instead of vertical, or vice-versa. Instead of copy/pasting everything individually, copy everything and then select paste special. Check the box for 'transpose' and click OK.
  3. Same data in multiple places - If you need to place the same piece of information into multiple cells, select all the cells and type your information. Press Ctrl + Enter and your data will automatically fill into all selected fields.
  4. Screen shots - It's very easy to take a screen shot of any open program and import it directly into excel. Click the insert tab at the top of your window and select screen shot. Then select any of the currently open programs from the list and excel will screen shot that program and import the picture for you.
  5. Shortcut keys - Excel has a whole host of shortcut keys that will make your task easier. The following should be very helpful when preforming various tasks throughout the program:
    • Ctrl + ; - Inputs the current date into a cell.
    • Ctrl + Shift + : — inserts the current time.
    • Ctrl + Shift + # — change the format of a date.
    • Ctrl + F6 — switches between open workbooks(workbooks are different excel windows open at the same time).
    • Ctrl + 0 — hides the current column.
    • Ctrl + 5 — applies a strike through to the text in a cell.
    • Ctrl + 9 — hides the current row.

-Evan Kaplan
April 21, 2015

Viruses, Malware and Suspicious Emails...Oh My

These days, you can't go a day or two without hearing on the news or social media about different hacks, viruses, malware and other computer-related maladies. Unfortunately, many of these terms are used interchangeably and can be difficult to understand without the proper context. Also, because there are so many of these different types of infections around the web, how can you prevent your computer or network from these threats?

A virus typically refers to a computer program that infects a computer and then replicates itself into other programs or connected computers. Some Viruses have a malicious intention behind them, such as stealing private information, using up computer resources or damaging programs or files on your computer. Malware is a term that describes a program very similar to a virus, however without the requirement that it is a self replicating program. In laymans terms, viruses spread from file to file or computer to computer just like a sickness. Malware is a program with a harmful intent that may or may not be "contagious".

There is no sure-fire way to prevent these programs from infecting your computer, however just like with your body, there are ways to reduce the risk of you becoming infected. Some automated solutions include: always having an Antivirus and anti-malware solution installed on your computer or network. Additionally, ALWAYS make sure that your antivirus and anti-malware programs are always up to date and that you regularly run scans to ensure your computer is secure.

There is no sure-fire way to prevent these programs from infecting your computer, however just like with your body, there are ways to reduce the risk of you becoming infected. Some automated solutions include: always having an Antivirus and anti-malware solution installed on your computer or network. Additionally, ALWAYS make sure that your antivirus and anti-malware programs are always up to date and that you regularly run scans to ensure your computer is secure.

  • NEVER use personal email accounts on a business or school network. I'm sure this isn't the first time you've heard this and it might not seem like a big deal, however a single click on the wrong email can bring an entire network down and cause thousands of dollars in hardware damage and labor bringing the network back to a usable state.
  • ALWAYS look at the sender of an email. Make sure that it comes from a legitimate sender and doesn't include any suspicious characters. Often times attackers will try to make an email address look legit by creating addresses that look legitimate at first glance but upon inspection are not. Some common things to look for include: Fake domain names. If my e-mail account is:, a clever attacker may try to imitate my address by creating their own address as: At first glance, especially with some different fonts, that looks like Microsoft but is actually spelled Another type of attack used is a real address at a fake site. For example:
  • NEVER give out personal information in an email, especially if there's some question as to the legitimacy of the sender. There's almost never a legitimate reason for a person to ask you for a password, a social security number or bank account information over an Email. You're better off transferring this type of sensitive information through more secure means. If pressured, contact your system administrator or network manager to find out if the request is legitimate.
  • ALWAYS make sure that if you're clicking a link in an email you know both who the sender is and what the destination address is. Often times spammers will send a quasi-legible paragraph asking questions or offering information or services and include a link somewhere in the text.

In closing, always try to keep security in mind when using your computer. Preventing a virus or malware attack is much easier than recovering from one. For more information on prevention and removal techniques, visit the microsoft support site at Microsoft Support.

-Evan Kaplan
April 14, 2015

What in the F5 Does This Key Do on My Keyboard?

Dominate Your Screen with These Keyboard Shortcuts

Still sick of clicking the mouse so many times to get your work done? Here are some more time saving keyboard tricks.

Enlarge the text on any webpage and in any browser.
In Windows, press Ctrl and the plus or minus keys (+ for larger and – for smaller).
For Mac users, try the Command key and plus or minus keys.

Ever need to see what is on your computer desktop but you have a million windows open? Try this.
Hit the Windows key and “D” simultaneously in Windows.
For Macs, press Command and F3 .
This gives you the option to see something you’ve just downloaded or moved, or to quickly find a needed file. To get back to the window you had open, just hit the same key combination again.

You can also enlarge the entire Web page or document
Press the Control key as you turn the wheel on top of your mouse

Scroll an entire page length with just one click
Tap the Space bar to scroll down on a Web page one screenful. Add the Shift key to scroll back up.

-Ed Cooney
April 7, 2015

Hanging Out in the Clouds Cloud

Cloud Based Electronic Medical Records & You

Everyone has heard of 'The Cloud' but many people aren't exactly sure what it means and how it relates directly to you, the end user. When somebody says they use a 'cloud based system' it simply means that all information is stored on the servers and accessed via the internet, rather than on one local computer or server. The previous method of computing was called 'Client-Server', meaning that there is one large server that shares information with many different individual clients.

Well okay, but what does this mean for you? The benefits of cloud based computing over client-server are many, but we're just going to touch on the basics. The number one reason cloud based systems are advantageous for use in healthcare systems is the security. With a client-server system, there are many weak points in a chain of information. If a computer attacker gains access to one of the many machines involved in the system, all of the others could be vulnerable. Cloud based computing brings financial (think: Bank) levels of security to all patient information. In addition, all HIPAA standards are met with cloud based systems.

Additionally, web-based systems allow you to access all of your information across any web-accessible device instantly. As long as your provider allows (CareFlow users don't need to worry, we DO). No need to worry if you're not on site or in the office, any web-enabled Smartphone or tablet can be used to access, modify and save healthcare information anywhere.

Another large advantage of cloud-based computing is instant upgrades and updates to software. Because everything is done directly on the internet, if there's a problem with your software or something needs to be changed, it can be done in one place and is instantly changed on all devices accessing said information.

Overall, cloud based systems are faster, more secure and allow much easier access to your data, all while costing the same and in most cases less for the small to medium size organization.

-Evan Kaplan
March 31, 2015

Making the Most of Google Search

Google Search is much more than a simple search engine. Here are a few time saving power user tips to help you make the most of Google Search.

Using quotes when searching can help to provide more accurate results. For example, if you put quotes around “School Nursing Trends,” Google will only return results containing all of the above words. This means time saved and better information for you.

Do you need to perform a quick calculation but can't find your calculator. Let Google to do the math for you. Just type the equation and click Enter. See what happens when you type in 5 + 5 and click enter. Go ahead and give a try, we are not going anywhere.

As if arithmetic is not cool enough, Google is also a units-of-measurement and currency converter. Try this example out: milliliters in 0.7 oz. Google will tell you that there are 20.7015 milliliters in 0.7 oz.

Have you ever searched for something and a common keyword is throwing off your results? Say no more to this problem. Google Search can omit that word from search result when you add a minus sign (-) in front of each word you want to leave out.

As a food lover, this last tip is close to my heart. Using the "search tools" option, you can filter a search for recipes based on ingredients, cook time and calories. Perfect for anyone with dietary restrictions or anyone looking for that special recipe.

-Ed Cooney
March 24, 2015

Demystifying the Mystical QR Code

What is a QR code? Why are they useful? What do they mean for a student's medical records?

A QR (Quick Response) code is a black and white square composed of smaller squares and dots. Basically a Barcode, QR codes allow today's devices to read and interpret data instantly. QR codes can be used for anything, from promotional advertisements to sorting medical records. They are an invaluable tool in the technology industry because they allow mass transmission of data in a common and widely accessible format.

QR codes are readable by a wide variety of technology, from every day smart-phone apps to specialized machinery and software and can be used to perform a myriad of tasks. A QR code can be designed to send an email to a specific recipient, send the user to a designated website or present the user with information about a company or service. In 2011 the Dutch mint printed a commemorative coin with a QR code that lead citizens to a special website celebrating the countries progress throughout the century.

CareFlow uses QR codes to scan and process the health forms that get sent to us. Each unique QR code contains the name of the student, what type of form is being filled out and the page number of each form. The use of this technology allows us to focus on meeting the needs of our school's Care Providers and parents, rather than manually scanning and processing paper forms.

You probably even have an app on your phone that can read a QR designed to send you to a website. Give a try with the QR code below.

QR Code

-Evan Kaplan
March 17, 2015

Keyboard Shortcuts for Windows and Mac

Sick of clicking the mouse so many times to get your work done? Here are some shortcuts you can use to help you save some time!

Are you using Windows?

Find the Control or ‘ctrl’ key on your keyboard. It can be used for many shortcuts if you hold it down and combine it with another key. Here’s some simple ones to test out:

Copy an item CTRL+C
Cut an item CTRL+X
Paste an item CTRL+V
Undo an action CTRL+Z
Redo an action CTRL+Y
Full Screen Mode F11 (look up top)

Are you using a Mac?

Find your Command key.
It should have a symbol that looks something like this

Undo Rename Command Z
Cut an item Command X
Copy an item Command C
Paste an item Command V
Select all items Command A

These are just the basics. Here’s some links to a few sites with neat tricks to help save you time!
Apple Support

-Marlene Chotkowski
March 10, 2015

Time to Lock it Down: Tips for Creating Secure Passwords

Here are four ESSENTIAL rules to follow when creating a password for use on any electronic device. Whether it is for local storage or to access a website, it is a best practice to follow these simple rules.

  1. A password is only as secure as you make it. These days we a number of different user names and passwords we have to keep track of. Because of this, most users aren't very security conscious when designing a new password. When creating a new login, a person's primary focus tends to shift towards making it easy to remember rather than making it secure. Don't make an intruders job easier than it needs to be.
    Remember: Model your passwords on something personal and easy to remember but also something that is vague or obscure to others. A “safe” password is a minimum of 8 characters long, with a combination of uppercase and lowercase letters, numbers, AND non-alphanumeric characters.

  2. Once you've gone through the steps of creating a secure password, make sure you don't just hand it out to anyone around you! If you must write down your password, do so in such a way that it remains hidden or obscured from anybody walking past your desk. Create a secret code, write a hint instead of your password, or simply make a password that doesn't require being written down.
    Remember: Don't go through the trouble of creating a secure password just to write it on a post-it and stick it to your monitor. Passwords should always be memorable but if you must write something, make it a hint or code.

  3. Don't use easy to access personal information. Using your phone number, username, street address or any other public information is an easy way to compromise the security of your login credentials. Even pet names, spouse or child names, birthdays or social security numbers, and the street your mother grew up on are not considered secure.
    Remember: Using personal information as a password can compromise your security. Instead, use the address of your favorite book character plus the date your sister got married, the last name of your twelfth grade english teacher plus your locker number, or some other combination of personal but obscure information.

  4. Last, but certainly not least, Size Matters. The longer a password, the longer it will take hackers to crack, assuming you have followed rules 1,2, and 3. Make sure your passwords are long enough so as to make an intruders job harder. This will stop a lot of attackers who are looking for the easiest targets to attack. If they cannot get to your information quickly, they will probably move on to the person who left their password as 'password'.
    Reminder: Adding extra length to your passwords is never a bad thing. It can significantly delay a targeted attack and will probably deter attacks of opportunity.

-Evan Kaplan
February 03, 2015

iPad Setup for Health Center and Athletic Trainer Check-in

Having students complete a self check-in for a visit or treatment gives care providers more time to focus on patients. However, this also gives them access to a web connected device. In order to ensure that students are unable to access any page other than the check-in page, CareFlow created a step-by-step guide for setting up an iPad to only show the CareFlow check-in screen.

To view and download this handy one page pdf just CLICK HERE!

-Rich Hopewell
January 25, 2015

Speed Test Your Internet Connection

Is your Internet running slow today? Feel like you’ve been staring at the “Loading…” message for hours? Are you passing time watching the spinning circles go round and round? Here is a great way to find out what might be causing this issue, and how to fix it!

1. Go to Hit ‘Begin Test’ and run this short test. The site will populate some numbers for you to help figure out what is going on.

2. If you are seeing really low numbers for Download and Upload speeds, your schools network is likely the issue! Check with the IT Department, and let them know you are having an issue. It would also be a good idea to take a screenshot of the numbers.

3. If you don’t have anyone around that can help you out, you can hit “Share this result” and send it to our support team at the email address below. We are always happy to help our partners!
January 03, 2015

Clearing your cache to stay up-to-date

Every morning, you log on to your computer, open your internet browser, sign in to CareFlow, and you get to work. Suddenly, you notice a few things have been updated in your CareFlow site! The “Medications” screen is updated, with a brand new look and feel! You are so excited to start logging your student visits and quick notes and meds, until you receive an error message, “Error: Your Request Cannot Be Completed”

Since you use CareFlow on a regular, daily basis, your internet browser starts to remember your actions and clicks. It will store some of this content in a little folder, called your Cache. It does this so the page and information will load faster, and work better.

Sometimes, when Careflow, or any other web based software, updates their web site and servers with minor changes, you need to free up the ‘traffic’ that clogs up your Cache. In order to free up this space, and make room for new, you must manually clear it, but it only takes a short minute! There are many websites that provide step by step instructions on how to do so! Follow the link below for more information:

-Marlene Chotkowski
December 16, 2014

Need To Take A Screenshot? Here's How!

Just look for your operating system and follow the simple instructions to take a screenshot. If you consider yourself tech savvy, skip to the bottom for some cool tools you may not know about. Please remember that it is always best to send screenshots as attachments. This is preferred over copying and pasting the image directly into any support email.

Windows 8

Press the Windows key + PrintScreen (PrtSc, PrtScr) on your keyboard at the same time. Your screenshot will save to the “pictures/Screenshots” folder. To find the screenshot, simply open up your file explorer (folders) and go to pictures/Screenshots. It will be labelled with the most recent date and time. Now you can rename it or just send it to us as is.

Windows 7/Windows Vista

Press PrintScreen (PrtSc, PrtScr) on your keyboard. This will save your screenshot to the Windows "clipboard". Next, open a Microsoft Word document and paste the image by selecting Paste from the Edit menu or by pressing Ctrl + V on your keyboard at the same time. Then save your word document, attach it to your support email, and send it over.

Windows XP

Press PrintScreen (PrtSc, PrtScr) on your keyboard. This will save your screenshot to the Windows "clipboard". Next, open a Microsoft Word document and paste the image by selecting Paste from the Edit menu or by pressing Ctrl + V on your keyboard at the same time. Then save your word document, attach it to your support email, and send it over.

Mac OS X

For Macs, you just need to push Command + Shift + 3 on your keyboard at the same time. The file will save right to your desktop for you to attach and send to CareFlow support.

Power User Tools

Here is a list of links to tools most people didn't even realize they had access to.

Tech savvy Windows users may want to check out the following tools.

For Windows 8, 7, and Vista check out Microsoft's Snipping Tool. It lets you take a screenshot of any part of the screen.

Windows 8 and 7 users can also make use of Microsoft's Problem Steps Recorder. It allows you to record a screenshot for each mouse click, providing the CareFlow support team with a step-by-step guide of your actions.

Google Chrome users have the ability to use a free plugin called Screencastify. It allows a user to record their screen to video. Just click the link back there for the download and instructions.

Last, but not least, Mac users have a little known function in Quicktime that allows them to record their screen to video. Check out Apple's Quicktime support page.If you scroll about half way down you will find the easy-to use "Record your Screen" directions.
December 9, 2014

Having a Laugh with Memes

Memes are simply an idea, behavior or style that spreads from person to person within a culture.

Click for Funny Meme #1

Since kids spend most of their time connected on the internet, these ideas spread in the form of a picture and caption that usually results in a hilarious, and sometimes painfully truthful, "meme". Here are a few more for to give you a little laugh.

Saving The Best For Last

If you want to make your own meme head on over to and give it a try. You just upload an image and add in the text.
December 9, 2014

CareFlow Automated Reminders for Upcoming Physicals

Our help page now includes a video, titled "Send Physical Reminder Emails," to help you set up automated reminders for upcoming physicals. It is listed under the General Videos category. Why not take a minute to check out our Help Page and get started with these reminders!

To go right to the video just Click Here.
December 1, 2014