Support & Resources

FAQs

Q: How can I contact CareFlow Support?
A: CareFlow strives to provide the best support. For the fastest resolution to your support needs, we strongly recommend submitting a support ticket. This allows us to track your request and make sure it receives attention by the appropriate department. You also have the option of using the Live Chat. For our email and phone numbers, see the contact information below.

Q: What does CareFlow need when I fill out a support ticket?
A: Our support staff loves helping all CareFlow users. The more information we have in a support request, the faster we can get you back to caring for your students. When you fill out a support ticket please include any information you might think we would need. We also love pictures and screen shots. There is an option to attach these in a support ticket.

Check out our guide for submitting a support ticket: Submitting A Support Ticket Guide

Q: What do I do if my password does not work?
A: If you forget your password, or get locked out for any reason, you can first ask any admin user in your system to reset it. This is done in Site Administration. If there is no user with admin access, your best bet use the support ticket system. Please scroll to the bottom and fill out a support ticket.

Q: I have health forms I need to send to Careflow, what do I do?
A: CareFlow has an email address specifically for schools to use. Sending scans to your account manager or to support may delay placement in the student record. If your school utilizes CareFlow scansense and you need to send us forms, please email them to healthforms@careflowemr.com

CareFlow Guides

ALL Users: Want a quick refresher? Check out the CareFlow V7.0 Quick Reference Guide

ALL Users: For Careflow users who are utilizing the new CareFlow V7.1 User Interface check out the CareFlow NEW UI Quick Reference Guide

ALL Users: Want use the Check-in screen for Care Providers or Athletic Trainers? Download our iPad Check-in Setup

ALL Users: To download the SHR APP user creation form, CLICK HERE.

ALL Users: For the visual learners there are a number of video tutorial sections. Just click on a tab below and watch away.

Admin Users: Need to manage site users? Check out the CareFlow V7.0 Site Users Guide

Admin Users: For Careflow users who are utilizing the new CareFlow V7.1 User Interface and need to manage site users, check out the CareFlow V7.1 Site Users Guide

Admin Users: Do you have coaches, faculty, or chaperones on the go? Here is a guide to setup the CareFlowSHR App

Admin Users: Getting email reminders and configurable text areas ready for the coming school year? Check out the CareFlow Guide to Setting Up Reminders and Configurable Text

Counselors: For users who are utilizing the Counselor Module and have questions, check out the CareFlow V7.0 Counselor Quick Guide

Counselors: For users who are utilizing the Counselor Module in the new CareFlow V7.1 User Interface and have questions, check out the CareFlow V7.1 Counselor Quick Guide

Athletic Trainers: For users who are utilizing the Trainer Module and have questions, check out the Athletic Trainer Quick Reference Guide

Tech Support and More

Are the I/T guys at your school busy? Jump over to the CareFlow Tech Tips Archive

Here is how to take a Screen Shot

Click this link to get directions to Clear Your Cache

Sometimes we need a bit of information to help fix a technical problem. Help us by clicking the link below and taking a screen shot of the page CareFlow Version Reporter

Report Requests and Information

Check out the new CareFlow Reports Guide to get descriptions of many of the reports in the Careflow Reports Section.

Need a new report? There's a form for that. We can help you get what you need if you send us this CareFlow Report Request Form

CareFlow Health Form Videos

CareFlow Interactive Learning

Please click below to use one of the CareFlow Interactive Learning tutorials!


CareFlow Health Form Verification

CareFlow Tutorial Videos

Webinar Videos

Submit A Support Ticket

Fields indicated with an asterisk (*) are required to complete the form.

First Name:  
Last Name:  
Phone Number:  
E-mail:    
Attachment:
Subject:  
Issue:  
 

Contact Information

Main Office
CareFlow, LLC
239 East market Street, Suite 202
West Chester, PA 19382

Health Forms Address
CareFlow Health Forms
Attention: "School Name"
239 East market Street, Suite 202
West Chester, PA 19382

Phone: (610) 422-2969

Email: support@careflowemr.com